Coronavirus Disease 19 (COVID-19) Referring Physician Update #2 — 4/28/2020
As we all continue to navigate our way through the COVID-19 pandemic, we wanted to reach out and share the latest update on our practice.
With Governor Abbott moving our state into Phase 1 of re-opening effective May 1, 2020, and loosening restrictions on medical facilities and elective procedures, we are starting to slowly resume regular, non-urgent and non-critical appointments at all of our offices. We know many patients have been putting off care so as you reopen and begin seeing patients again, please know that we are making it a priority to streamline your referrals.
To refer a patient, please call 800-695-6941 or the direct number for any of our offices as listed here. Our call center is fully staffed and ready to handle the increase in calls, and if for any reason you need additional assistance, please feel free to reach out directly to our dedicated Referral Coordinator Kim Bell at 682-433-5451 or send her a message.
While we are excited about welcoming more patients back to our practice, please know that keeping them safe and healthy remains our top priority. We continue to follow guidance and recommendations provided by the Texas Department of State Health Services, the Texas Medical Association, and the Centers for Disease Control (CDC). We are now asking all patients to bring masks with them. If they don’t have one when they arrive, we will provide one to them.
All of our other current COVID-19 safety protocols remain in place. We are limiting exam areas to patients only unless the patient requires physical or language assistance, and are asking all other guests to wait in their vehicles. We are also doing our best to get patients into an exam room or private waiting area as soon as possible upon arrival to help meet the CDC’s recommendations for social distancing. In addition, we are ensuring that our care team members are vigilant about their own health, including staying home the proper amount of time if they are ill or have been exposed to someone who is.
As always, thank you for trusting us to care for your patients. We wish everyone well as we all ease into our new routines.